Movideo

UI UX Design
Project Overview
Movideo aims to make moving easy and efficient for young professionals. It offers a comprehensive suite of tools, including:


- A rich library of expert video content for safe and efficient packing

-Step-by-step guidance for packing everything from glassware to furniture

-Connections to top-rated moving services tailored to user needs

- Curated recommendations and seamless booking options

By combining expert advice, essential services, and high-quality supplies, Movideo turns moving from an overwhelming task into a manageable and enjoyable experience.
My Contributions
Role: UX Researcher, UX/UI designer
Toolkit: Figma, maze, FigJam, Pencil and paper
The users
Age group: 20–30 years old
Profile: Senior college students and young professionals
Context: Often moving alone or on a tight budget
Behaviors & preferences: Users prefer packing on their own, prioritize low cost and convenience, plan moves ahead while comparing options, and often feel stressed by organizing and packing, with added concerns about hidden charges, damages, and emotional strain during long-distance moves.

Challenge  and results

Movideo addressed the main challenges of moving—stressful and time-consuming packing, budget limits, and trust issues with moving companies—by designing an affordable, video-driven platform with clear guidance and streamlined features; usability testing validated the overall flow and led to refinements like improved navigation, verification steps, and clearer layouts, resulting in a more intuitive and reliable moving experience for young professionals.

Simplified moving experience

I transformed Movideo from a basic moving-assistance idea into a holistic platform that combines expert video tutorials, planning tools, and service connections—making the moving process less stressful and more efficient for young professionals.

Trust and clarity in services

By providing transparent cost information, curated moving service recommendations, and step-by-step guidance, Movideo reduces uncertainty and builds confidence, ensuring users feel supported and in control throughout their move.

User-centered design and accessibility

Through mobile-first UX design and inclusive features, Movideo streamlines packing and planning for users across different move types, delivering a convenient, reliable, and engaging experience anytime, anywhere.

UX Research

Background

Movideo was created to address the common frustrations young professionals face when relocating—stressful packing, limited budgets, and lack of trustworthy service options. Research revealed that users often preferred handling their own packing but struggled with organization, efficiency, and confidence in moving companies. Movideo responds to these challenges by blending expert video tutorials, interactive planning tools, and curated service connections into one accessible platform. The project’s goal was to transform moving from an overwhelming chore into a streamlined, transparent, and even empowering experience.

Methodologies

- Competitor Analysis

- User Interviews

- Affinity Mapping

- Persona Development








Project Goal

Movideo aims to make moving simple, affordable, and stress-free for young professionals by combining expert video tutorials, interactive planning tools, and curated service connections into one seamless, user-friendly platform.

Competitive Analysis

Check in Figma
To understand the moving-service landscape, I analyzed four major competitors—Moving.com, Bellhop, Move Matcher, and Angi—focusing on their mission, target users, strengths, weaknesses, and feature sets.

Strengths observed

- Strong partnerships and industry credibility (e.g., Moving.com with Realtor.com)
- Clean, user-friendly interfaces (Bellhop)
- Transparent, easy quoting processes (Move Matcher)
- Broad service offerings beyond moving (Angi)

Weaknesses identified

- Many platforms redirect users to partner sites, increasing friction
- Lack of live chat or immediate customer support
- Overly complex information or outdated interfaces in some cases
- Hidden costs or unclear pricing structures

Key Insight

While competitors provide valuable resources, they often fail in delivering a seamless, trustworthy, and user-friendly moving experience. This highlighted an opportunity for Movideo to differentiate by offering transparent costs, accessible video guidance, and a streamlined, mobile-first user journey.

User Interviews

Overview

- 5 participants
- Age between 20-30 years old
- voice/video interview
- Time about 20 mins
- Senior student in collage/Young professionals

Conducting user interviews

Check in Figma

Pain Points

- Packing challenges: Time-consuming, physically tiring, and often done without professional help.
- Logistics issues: Lack of elevators, package delivery problems, and difficulties with long-distance shipping.
- Moving company concerns: Hidden costs, poor service experiences, or preference to avoid movers altogether.
- Budget limits: Many had tight budgets, leading to stress about affordability.

Positive Takeaways

- Moving success was defined as convenient, low cost, and efficient.
- Some participants enjoyed independence when moving alone or with close help.
- New communities were generally seen as more supportive or offering better quality of life.

Insights

- Users want affordable, trustworthy solutions with clear pricing.
- Packing help and guidance is a major unmet need.
- Emotional aspects (stress, uncertainty, separation from friends/family) play a significant role, especially in long-distance moves.

Affinity Mapping

Check in Figma

Persona Development

📌 Persona #1

Name / Age / Role:
Yilian Jiang, 25, Product Designer
Location: Shenzhen, China
Status: Recently graduated, married, has 3 cats
Motivations: Old apartment too small; inconvenient traffic
Needs: 2 bedrooms, pet-friendly, near subway, parking, good restaurants nearby
Goals: Improve quality of life, closer to workplace, more space
Problems: Moving is tiring; takes longer than expected
📌 Persona #2

Name / Age / Role:
Wayne Wang, 29, Engineer at ByteDance
Location: Shenzhen, China
Status: Single, lives with family, young professional
Motivations: Laid off by last company; OPT expired
Needs: Personal space, close to workplace, convenient, low cost
Goals: Find a new job, make new friends, adapt to a different living & working environment
Problems: Emotional struggles (sad about leaving, unsure about new environment); international shipping for luggage

Project Goals

While the business goal was to attract as many users as possible by clearly showing how the app works, I focused on understanding what users truly wanted—and I was able to identify where those needs aligned with the business objectives.

Check in Figma

Features Roadmap

The feature roadmap was structured in four tiers to balance essential functionality with engaging future possibilities. At the core (Must-Haves), the app focuses on solving immediate user pain points through personalized accounts, interactive packing checklists with progress tracking, video tutorials, guided step-by-step instructions, reminders, and multi-platform accessibility. Building on this foundation, the Nice-to-Haves enhance usability with a review section for feedback, a robust help center, and strong security features. To create delight, the Surprising & Delightful layer introduces customization options like personalized backgrounds and a community hub for user connection. Finally, the Can Come Later category explores innovative extensions such as immersive VR tutorials and AI-powered AR guidance, signaling the app’s potential for long-term growth and differentiated experiences.
Check the Sheet

Information architecture

With the features roadmap, I built a sitemap that includes primary, secondary, and tertiary navigation. First, I developed the primary navigation by defining the main actions users might take: My Account, Settings, Planner, Moving Service, and Tutorial Videos. Next, I explored and expanded each of these sections.
View in Figma

User Flow

I’ve created user flows for the app. It was crucial to turn all my work into pages, buttons, inputs and links. After creating user flows, I’ve decided to develop in depth two task flows that I’ve eventually tested with my prototype: Book an appointment for packing service and watch tutorial videos.
View in Figma

User Flow

#1 Book an appointment for packing . The flow includes the search of a packing person; the choice of what kind of packing service and time slot and finally the checkout.
#2 Watch tutorial videos . The flow includes the search of tutorial videos for packing; the choice of what kind of packing video they want and can  save the videos for future watch
Click to view in Figma

Wireframes

I began by sketching the core user journey screens for Movideo — including the homepage, login and sign-up flow, personalized dashboard, calendar view, tutorial library, and service booking sections. Each screen was designed to map out how users can smoothly transition between watching tutorial videos and scheduling their own packing appointments.
Low-fidelity wireframes allowed me to focus on the structure, hierarchy, and functionality of each page without being distracted by color or visuals. Through this process, I was able to identify key touchpoints, refine navigation patterns (like the bottom tab and hamburger menu), and clarify how each interaction supports the overall task flow — from learning through tutorials to booking professional services.
Click to view in Figma

Brand Identity

For the creation of the logo, I focused on Movideo’s core idea — a dynamic system built around three elements: learning, service, and connection. The platform bridges tutorial-based learning and real-world service booking, helping users move seamlessly from watching to doing.The logo combines two interlocking arrows pointing in opposite directions to symbolize interaction, exchange, and flow. This represents Movideo’s mission: to guide users through continuous motion — from gaining knowledge to taking action.The bold geometric structure conveys reliability and system efficiency, while the warm orange tone expresses energy, motivation, and creativity. Together, they form an abstract mark that reflects both movement and video, capturing the brand’s name and essence in one unified symbol.

UI Components

The Movideo UI component library establishes a consistent visual system across the platform. Built with modular buttons, icons, cards, and navigation elements, it uses a vibrant orange accent to convey energy and motion while maintaining clarity, balance, and scalability.

High-fidelity key-screens

These high-fidelity key screens bring Movideo’s concept to life through warm tones, clear hierarchy, and intuitive navigation. The design highlights the seamless flow between watching packing tutorials and booking professional services — reflecting the brand’s mission to connect learning with real-world action. Each screen emphasizes clarity, approachability, and consistency with the Movideo design system.
click to view in Figma

Usability Test

I developed an interactive prototype to simulate the complete Movideo experience — from onboarding and profile setup to browsing tutorials and booking services. By connecting key artboards and refining transitions,

I created smooth, realistic navigation that showcases how users move seamlessly through the platform. The prototype captures the essence of Movideo’s goal: transforming learning moments into actionable experiences.

Outcome

Iterations

Thanks to usability tests, I’ve identified four major iterations to my original project:


- I’ve added verification page to the sign up flow
- Make the tutorial video search navigation more clear or tutorial video should be directly searchable from the home page to simplify the steps.
- Add back buttons to some pages, users did not like using the navigation bar all the time and change the position of some headers
View full prototype

Key Takeaways

• Lesson learned

Throughout the Movideo project, I learned the importance of building around real user behavior rather than assumptions. From the early research to usability testing, user feedback shaped every iteration — from simplifying the service-booking flow to improving the tutorial-watching experience. Each test revealed new insights on how users expect digital guidance and service convenience to merge seamlessly.
• Challenges

One major challenge was balancing two core functions — educational video tutorials and professional service booking — within one cohesive app. Ensuring that users could intuitively navigate between learning and taking action required multiple layout refinements and interaction trials.Another challenge was maintaining visual and functional consistency across different user journeys, from onboarding to checkout. I learned that every small interaction — a button placement or transition timing — plays a key role in shaping trust and usability. This process strengthened my understanding of how thoughtful design can turn complexity into clarity.